Tech

Should You Purchase Extra Headsets? How Many?

When buying a new set of headsets, call centers will want to make sure they have enough for each employee to have a new one. However, this isn’t all that needs to be purchased. In many cases, it’s going to be a good idea to purchase at least a few extra headsets to cover a variety of situations and make sure there won’t be a shortage now or in the near future.

Extras for Manufacturer Defects

Manufacturer defects can happen, so it’s likely a good idea to purchase a few extra just in case some of them don’t work properly when they arrive. This provides the opportunity to return defective headsets, if any, and have them replaced without any employees having to go without a new headset. This shouldn’t happen in most cases, but it does occasionally occur, so being prepared is a good idea.

Cover Any That Might Break

Headsets will break. An employee might spill coffee on the headset or it may be dropped and broken. No matter how one is broken, it’s a good idea to have extras on hand that can be used. This way, there’s no need to worry about ordering a new one and rushing the shipping for it to arrive. Save money on the replacement by using an extra and opting for slower shipping to replace it.

Add Extras for New Hires

Are there plans to expand in the near future? It may be a good idea to have a few extra headsets on hand for any new employees, whether there are plans to expand significantly or just to hire few new people. Since it is not a good idea to share, it’s better to have some extras that can be provided to new employees when they arrive.

How Many Extras to Purchase

The number of extras to purchase depends on the size of the call center and how many extras may be needed. Most companies will purchase between five and ten extras to make sure they have plenty on hand when they are put in use, they can replace broken ones quickly, and they have a few available if they hire new employees. Smaller companies may not need as many extras, while larger companies may want to order more.

How to Store the Extra Headsets

Extra headsets should be tested when they arrive to make sure they are in good working order. After this, it’s a good idea to store them in their original packaging. They can then be stored in any equipment room, provided it is climate controlled. This allows for easy access and protects the headsets so they’re ready to use when needed.

If you’re ready to purchase new headsets for your call center, check out the Best Call Center Headsets that are available today. There are plenty of amazing options that include a variety of features that are must-haves for today’s call centres. Remember to order a few extra and store them properly so you’re prepared in case anything happens or your company expands.